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Vorco Teams Call Reporting

Optimise your Teams phone system with our advanced reporting - for free, only with Vorco.

Vorco Teams Call Reporting is an add-on suite for Microsoft Teams Phone System. Designed to work seamlessly with Vorco Calling for Teams, it enriches your call records with detailed data. Gain insights into call flows and agent performance, all within your Microsoft Teams environment.

Key features include customisable dashboards, comprehensive call analytics, and the ability to generate detailed reports. This empowers your business to make data-driven decisions, improve efficiency, and enhance customer satisfaction. Vorco Teams Call Reporting is an essential tool for any organisation looking to optimise its communication strategies and achieve superior operational performance.

Screenshot showing Vorco Teams Call Reporting embedded in Microsoft Teams

Standard Features

  • In-depth Call Analysis

    Understand call flows with detailed tracking and reporting. Identify who answered calls, response times, and outcomes of unanswered calls.

  • Performance Metrics

    Analyse call duration and volume per queue and agent. Easily spot differences in agent performance and call complexity.

  • Easy-to-Access Reports

    Access reports through a special link without the need for sign-in. Embed reports in Microsoft Teams, on displays, or within your CRM system.

  • Customisable Dashboards

    Tailor current and historical dashboards to meet the specific needs of different departments and teams.

  • Missed Call Tracking

    Keep track of missed calls, including overflowed and abandoned calls.

  • Customer-Driven Development

    We continuously evolve based on customer feedback, ensuring our features meet your needs.

  • Included with Vorco Calling for Teams

    The standard suite of Vorco Teams Call Reporting functionality is available at no additional cost for Vorco Calling for Teams customers.

  • Simple Deployment

    Simply generate a reporting link in our customer portal and you’re ready to go in under 60 seconds.
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    Why Vorco?

    We pride ourselves on delivering an unparallelled level of support. Our mission is to provide right-sized, cost-effective solutions tailored to your specific business needs. We don't just offer premium services; we ensure they are backed by personalised tech support.

    Direct Access to Local Engineers

    Say goodbye to clueless call centres. With Vorco, you deal directly with local engineers every time.

    100% New Zealand Owned and Operated

    We understand the unique challenges and opportunities of the NZ market because we're part of it.

    Get in touch

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